Wayfinder Psychiatric Wellness
Last Updated: 9/1/2025
Wayfinder Psychiatric Wellness (“we,” “our,” or “the practice”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you receive services from us.
1. Protected Health Information (PHI)
As a mental health practice, we are legally required under the Health Insurance Portability and Accountability Act (HIPAA) to maintain the privacy of your Protected Health Information (PHI). PHI includes any information that identifies you and relates to your past, present, or future physical or mental health and treatment.
2. How We May Use and Disclose Your Information
We may use or disclose your PHI for the following purposes:
- Treatment – To provide, coordinate, or manage your healthcare and related services.
- Payment – To bill and collect payment for the services we provide.
- Healthcare Operations – For practice management, quality improvement, and administrative purposes.
- As Required by Law – When required by federal, state, or local laws and regulations.
Other disclosures may occur with your written authorization (for example, sharing records with another provider outside your care team). You may revoke such authorization at any time in writing.
3. Limits to Confidentiality
Your confidentiality is highly protected, but there are legal exceptions where disclosure may be required, including:
- If you present an imminent risk of harm to yourself or others.
- If there is suspected abuse or neglect of a child, elder, or vulnerable adult.
- If records are requested by a valid court order.
4. Your Rights Regarding Your Information
You have the right to:
- Access and request a copy of your health records.
- Request amendments to your health records if you believe they are inaccurate.
- Request restrictions on how your information is used or shared (though we may not always be able to grant these requests).
- Receive an accounting of disclosures of your PHI.
- Request confidential communication methods (e.g., using a specific phone number or email).
5. Communication and Technology
We use secure systems to protect your PHI. However, if you choose to communicate via email, text, or other electronic means, please be aware that these methods may carry some risk of unauthorized access. We will only use these methods with your consent.
6. Telehealth Services
If you participate in telehealth sessions, we use a HIPAA-compliant platform to protect your privacy. We do not record or store telehealth sessions without your explicit consent.
7. Payment and Insurance
If you use insurance, we may share necessary information with your insurance company to obtain payment. If you pay privately and request not to involve insurance, we will honor that request to the extent permitted by law.
8. Data Security
We take administrative, technical, and physical measures to safeguard your PHI against unauthorized access, use, or disclosure.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and made available in our office.
10. Contact Us
If you have questions, concerns, or complaints regarding your privacy or this policy, please contact:
Wayfinder Psychiatric Wellness
164 Baker Rd. High Point, NC 26263
(336) 000-0000
info@wayfinderpsychiatricwellness.com